Privacy Policy

At Contact Systems we are mindful of the importance of supporting our customers, their customers and our various Business Partners we do business with. With that in mind, we recognise the need to ensure that any personal data that we may collect is properly protected and that we are transparent and responsible in the way we handle it.

In these pages you can find information about what personal data we collect as a controller, what we do with it and how you can contact us if you have any question or need any further information.

If you are an existing Contact Systems customer, Contact Systems may process your or your customers’ personal data on your behalf as part of the services Contact Systems provides to you.  Details of such processing are provided in our contracts/terms and conditions and are available at any time upon request.  Note that this Privacy Policy does not deal with such processing.

From whom does Contact Systems collect personal data?

Contact Systems (as defined below) collects personal data from shareholders, staff members, customers, suppliers and professional advisers, and their employees with whom Contact Systems has an existing or prospective business relationship (“Business Partners”) in order to manage such relationship and interact with the Business Partners.

Who is the controller?

In relation to such personal data Contact Systems acts as the controller and collects and processes such data on the grounds of its legitimate interest to manage the relationship with our Business Partners.

What personal data does Contact Systems collect?

The personal data consists of any or all of the following: name, address, email, telephone numbers and communications records (emails and letters).

In addition, for Customers, Contact Systems collects IT and remote access information as and when required in order to support the systems and services we supply.

How does Contact Systems collect personal data?

The personal data is collected during our engagement with Business Partners by email, phone, meetings, our website (www.ContactSystems.co.uk) and events organised by Contact Systems.

How does Contact Systems use the personal data?

The personal data is exclusively used for the management of the relationship with the Business Partner and, in the case of existing or prospective customers, for the promotion of services provided by Contact Systems relevant to them.  Note that the personal data is not used for automated decision taking (including profiling).

With whom does Contact Systems share the personal data?

The personal data is shared among the Contact Systems staff for the same purposes stated above.

In addition, personal data is shared with:

Existing customers:

Connectwise – our CRM vendor

Prospective customers:

Connectwise – our CRM vendor

Does Contact Systems transfer personal data outside the European Economic Area?

No personal data is transferred outside the EEA

How long does Contact Systems retain the personal data?

Personal data is retained for the duration of the relationship with the Business Partner and for a period of up to 7 years from the end of such relationship

What rights do Business Partners have in relation to their personal data?

Business Partners have, in relation to their personal data, the following rights: right of access, right to rectification, restriction of processing, erasure (“right to be forgotten”), data portability, object to the processing, and their right not to be subject to an automated individual decision making.

These rights can be exercised by contacting Contact Systems using the contact details provided below.

Complaints can be raised with Contact Systems or with the Information Commissioners Office (ICO): www.ico.org.uk / 0303 123 1113.

How to contact Contact Systems?

Contact Systems’s Data Protection Officer can be reached using the following contact details:

Data Protection Officer, Contact Systems 74 Atlantic Business Centre, Atlantic St, Altrincham, Cheshire WA14 5NQ or via email to IT@contactsystems.co.uk.

Contact Systems” means the Contact Systems Ltd (A company registered in the UK whose registration number is 10499953)